Where we deliver
iParty currently offers delivery to any South African residential or business address.
Our Standard delivery period is 3-5 working days. On occasion, due to delays outside of our control, deliveries may take longer. We will, however, make every effort to deliver on time and keep you updated throughout the process.
Receiving your delivery
Please arrange that you, or an authorised representative, is available to accept your order at the delivery address and that appropriate access is given. On delivery, we will require you (or your authorised representative) to sign and print your/their name on a duplicate copy of the delivery note to confirm receipt.
Any person other than yourself who receives the order at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the order. The courier company will attempt to contact you to make new arrangements for re-delivery. Should no-one be available on the second attempt we reserve the right to charge an additional delivery fee.
We have outsourced all deliveries and so we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.
Our delivery service is not authorised to modify or tamper with your purchase or residence under any circumstances. They are instructed to leave the order in a safe area on your property, if available, or it will be returned to iParty. Please note that iParty will not be liable for any damages if you have instructed the delivery company to modify, tamper or force the purchase through your entrance.
We request that you inspect your goods prior to signing the delivery document and ensure all goods are received in good working order and free of any damage.
If you see any inconsistencies, please ensure the delivery document is endorsed accordingly and reject your delivery.
Returns and cancellations
How to request a return
Log a support ticket by detailing your request with any supporting documentation or pictures to email@example.com Alternatively contact us on +27 (0)51 448 5606.
Small to medium sized items
You can return your item to any one of our iParty stores nationwide for a full return or refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store.
Should you wish to have a small or medium sized item collected by our courier, log a support ticket with firstname.lastname@example.org. Detail your request with four pictures indicating the outer packaging as well as the product. Please ensure your order number is indicated on the subject line of your email. We will then arrange a collection.
For large items, please log a support ticket with email@example.com. Detail your request with four pictures indicating the outer packaging as well as the product. Please ensure that your order number is indicated on the subject line of your email. We will then arrange a collection.
Changing your mind / cancelling your order
If you change your mind and wish to return the goods you have bought online you can do so. If you are not happy with your purchase you have up to 7 days from the day you received your order to return it without penalty. The goods need to be in unused condition and in their original sealed packaging. You may be liable for the direct costs of returning the goods. All returned items are subject to inspection to ensure they are suitable for a refund.
Damaged or wrong items at point of delivery
Should an item be incorrect, please contact us on +27 (0)51 448 5606 to arrange for the earliest convenient collection date. Once returned to the store, the product will undergo an assessment after which, the correct item will be dispatched. Promotional, free or bundled items that were part of a purchase must also be returned.